Refunds & Cancellations

RenovationWise paid products are intended to provide digital planning and analysis features.

Before purchase

Please review the product description, price and included features before completing checkout. Paid products are separate from contractor services and do not guarantee a particular renovation decision or cost outcome.

Digital delivery

Where a paid product provides immediate digital access or report generation, the nature and access period of the digital service will be shown before checkout. Renovation Check and Quote Check currently provide 7 days of project access and Decision Pack provides 14 days. Any applicable consumer cancellation or digital-content rights are preserved and this page does not remove rights that cannot legally be excluded.

Refund requests

If a purchase is duplicated, technically unavailable, or materially different from the product description, please retain the Stripe receipt and request assistance through the support route shown with your purchase. Stripe may also provide payment-related support through its checkout/receipt flow.

Subscriptions

For recurring Pro plans, cancellation stops future renewals according to the subscription terms shown at checkout. Where Stripe subscription management is available, signed-in Pro users can open it from their RenovationWise account. Access and any applicable refund treatment will follow the plan terms and applicable consumer law.

Last updated: 18 September 2026. Final commercial refund wording should be reviewed for the applicable Cyprus/EU consumer-law position before live launch.